Front Office Administrator

Santa Rosa, California, United States Full-time

TrueNorth Health Center, located in Santa Rosa, California, is looking for an experienced individual with excellent people and computer skills, to serve the role of a full-time Front Office Administrator. We are seeking a positive, engaging, customer-oriented individual to provide high-quality administrative support to our busy Health Center. This role requires living in Sonoma County, CA.

This is a contract-to-hire position, with the opportunity to become a full employee after 3 months of satisfactory performance.

Our provisional application window for this position is two weeks from job posting date. Provided we do not need to extend this window, we plan on making our final hiring decision 3-4 weeks after posting date.

About TrueNorth Health Center:

TrueNorth Health Center is a residential health education program, offering an alternative approach to the restoration and maintenance of optimal health. We have been established in Sonoma County for over 33 years, and operate an inpatient clinic housed in a 40,000+ square-foot, 58-bed facility. We offer an integrative medical approach to evaluate and treat a variety of health conditions, such as diabetes, high blood pressure, autoimmune disorders, and dietary issues. Our team of experts includes: Medical Doctors, Osteopaths, Chiropractors, Naturopaths, Psychologists, and Research Scientists. We specialize in medically supervised fasting and the provision of a health-promoting diet, derived from whole, plant foods, free of added salt, oil and sugar. Participants come to fast and detoxify, lose weight, and make dietary and lifestyle changes. 

Job Position:

We have an immediate opening for a full-time Front Office Administrator. Our usual working hours are 8.30am-5pm, with some flexibility for scheduling hours. The full-time position would be 4 days a week and Saturdays. This role requires living in Sonoma County, CA.

Responsibilities:

  • Answering phones and transferring calls internally
  • Administering our busy reception area
  • Responding to inquiries about the TrueNorth Health Center and its services
  • Checking in, welcoming and being the first point of contact for patients residing at our facility during their medical stays
  • Resolving patient issues and requests with utmost concern and sensitivity for patient care and support
  • Extensive data entry, updating records on our medical computer system
  • Handling the administrative requests of our medical team and managerial staff
  • Processing orders for retail products: books, DVDs, and supplements
  • Handling sales of food items from our to-go Deli case
  • Other duties as assigned

Required Qualifications:

  • Friendly, positive attitude
  • Excellent customer service skills
  • Able to communicate clearly and confidently with customers
  • Able to respond with a high level of care to patients’ support needs
  • Excellent computer and administrative skills
  • Highly organized
  • Able to work efficiently and multi-task
  • A willingness to help out in any situation
  • Open to constructive feedback and growth opportunities
  • Operates with integrity
  • Reliable and punctual

Extra Points for:

  • Experience in the Healthcare or Hotel/Hospitality fields.
  • Experience in handling reception.
  • An interest in, or in learning about: health/nutrition and a whole, plant food diet.

Compensation/Benefits:

  • Compensation ranges from $36,000-$44,000 a year for a full-time position, depending on the skill set and professional experience of the candidate.
  • PTO plan providing 1 hour per 30 hours worked, and possibility to accumulate hours and roll-over.
  • Wholesome vegan meals, free of added salt, oil and sugar, served in our restaurant.
  • Discounts on treatments with our in-house Medical and Chiropractic staff, and Massage therapists.
  • Discounts on water-only fasting residential stays in our health facility.

Learn more about TrueNorth Health Center at: http://www.healthpromoting.com

TO APPLY: 

1. Enter your name, email address, phone number, tested typing speed, and desired compensation, in the form below.

2. Call 707-586-5555, press 8, and in our job applicant voicemail box, leave a 2-3 minute message, letting us know:

  • Your first name, last name, phone number, and position (full-time or part-time) you are applying for.
  • Why you would enjoy the job.
  • How your skills meet our requirements.
  • Why we should hire you!

Tip: please don't read from a script when you record your message. Be yourself and talk naturally as you would if you were speaking with a friend.

3. On the form below, select the option indicating the voicemail has been recorded.

4. Complete the cover letter section, summarizing what you said in your voicemail in a few short paragraphs.

5. Attach your resume.

6. Click "Submit Application"

Please note that incomplete applications will be automatically rejected.

Thank you for your time and effort. I look forward to hearing from you!

Alan Goldhamer, Director
TrueNorth Health Center